Overview If your working hours have changed or you are receiving calls outside of working hours due to a configuration error, you need to update the Schedule assigned to your Auto Attendant. This arti...
Overview You can add external telephone numbers to the common company or site directory in Broadcloud's Admin Portal. This article provides the steps to create a new contact in a common directory. No...
Overview If you want to add multiple contacts to the common company or site directory, you can bulk import them using a CSV file. This article describes the process to accomplish this in Broadcloud's ...
Overview This article provides information about a behavior experienced by Hunt Group users, where calls only ring a couple of times before bouncing. Information Hunt Groups are used to ring groups of...
Overview If you wish to define the order in which calls are delivered to users in a Hunt Group, you need to set the Hunt Group's Call Routing settings. This article provides the steps to accomplish th...
Overview When an external contact has updated their phone number or name, their directory entry needs to be updated. This article describes the steps to accomplish this in Broadcloud's Admin Portal. ...
Overview This article describes the process of configuring an Auto Attendant service in Boradcloud's Admin Portal. Prerequisites Access to the Admin Portal. The phone number that will be used for the ...
Overview This article describes the process of configuring a Hunt Group service in Broadcloud's Admin Portal. Prerequisites Access to the Admin Portal. The phone number that will be used for the Auto ...
Overview This article describes the process of configuring a Call Queue service in Broadcloud's Admin Portal. Prerequisites Access to the Admin Portal. The phone number that will be used for the Auto ...