Overview In order to modify the name of an extension, the user assigned to the extension needs to be modified in the Hosted PBX Admin Portal. This article provides the steps to update the first and la...
Overview Administrators and users can easily reset a user's My Phone Next and UC-One apps password when it has been forgotten. This article also covers a process for the administrator to generate a pa...
Overview This article provides information about whether a regular user in the Broadcloud hosted phone system can be part of different Hunt Groups at the same time. Information Hunt Groups are used to...
Overview Administrators can create and set up users in the Admin Portal. This article describes the steps to accomplish this including the process of assigning a device, that has been previously added...
Overview Users can have multiple devices registered to them at a time. Usually, when a user is created, a primary device is assigned using the device's MAC address. Additional devices can be assigned ...
Overview To assign a device that had been previously assigned to a different user, it is necessary to remove the assignment from the original user first. This article describes the steps to accomplish...
Overview A PIN is required to access a user's voicemail. If you have forgotten this passcode, you can reset it using your phone or from the My Phone Next portal. If you are not able to do this yoursel...
Overview Instead of creating a new user from scratch, you can modify an existing user extension to assign it to a new person. The user configuration, including the device assignments and the user stat...
Overview The Call Recording feature allows both placed and received calls in the hosted phone system to be recorded for replay and archival. This is a useful feature for security, training, and qualit...
Overview You can reset the Admin Portal password for other managers by using the Manage Admins service. This article describes the process to reset a user's password for the Admin Portal. Prerequisite...