Overview To modify the name on an extension, the employee linked to said extension needs to be updated in the Business Portal. This article describes the steps to edit the first name and surname of an...
Overview If you have forgotten your Business Portal password or want to update it for security reasons, you or your company administrator can reset it. This article describes the steps to accomplish t...
Overview Administrators can create and set up new employees for a site in the Business Portal. This article describes the process to accomplish this. Prerequisites Administrator role in the Business P...
Overview Alternate Numbers is a feature that allows multiple phone numbers to ring into the same phone. If you wish to associate an additional number to an existing user extension, you can add an alte...
Overview When an employee leaves the company, their user extension in the WHC hosted phone system can be deactivated. This article describes the steps to accomplish this in the Business Portal. Prereq...
Overview The WHC Voice Recording application allows calls in the hosted phone system to be recorded. These recordings can be accessed through the Call Recorder site. If users do not remember their cre...
Overview You want to know how to acquire the direct line number of a specific employee in your organization using the Business Portal. Solution <supportagent>To access the customer's business portal: ...
Overview You want to link a new IP phone, whose Mac ID has not been previously registered in the Business Portal, with a user's extension. Solution <supportagent>To access the customer's business port...
Overview Team Leaders and Managers may be interested in having direct access to call recordings for another user, usually for Quality Control purposes. This article provides the steps needed to achiev...