Overview To send a scheduled report to more/less people, the scheduled task can be edited to modify the recipient email addresses. This article describes the process to accomplish this in the iCallSui...
Overview You can schedule to send any of the reports available in the iCallSuite application to multiple email addresses every week, month, etc. This article describes the steps to schedule a report i...
Overview You can find the talk time of a specific call made within the hosted phone system by reviewing the duration of the call recording. This article describes the steps to find a specific call and...
Overview You can use the List Calls by Extension report available in the iCallSuite application to find the call duration of any call made within the hosted phone system. This article describes the st...
Overview This article provides information about an issue users may encounter, where the call duration acquired from the iCallSuite application and the Call Recorder site for the same specific call do...
Overview You are experiencing an issue with iCallSuite's ACD Wallboard dashboard, where the statistics displayed are not updated as often as expected or the dashboard is not being updated live. Infor...
Overview Customers may report that the reports received from ICS Reports are blank. This article provides instructions for how to get the data required into your reports. Prerequisites Access to ...
Overview You are trying to access a Report, Wallboard, or Dashboard in the iCallSuite (iCS) application but an error message is displayed. Information The iCallSuite application is an analytics appli...
Overview You are using the iCallSuite application to generate reports of your hosted PBX system or call center and want the iCallSuite user guide for future reference. Information The iCallSuite user ...
Overview You are using the iCallSuite application to generate the List Calls By Date report and want to know the definitions of the abbreviations shown in the TYPE column. Information INC: Incoming co...