Overview The Estimated Wait Message provides information to callers waiting in a queue about how much longer they will have to wait until their call can be received by an agent. This article describes...
Overview You can configure your Call Centre's opening times or working hours through the WHC Business Portal when calls are directed to your Contact Centre by an Auto Attendant. This article provides ...
Overview You can add alternate numbers to your call center to accept calls from up to 10 additional incoming numbers not already assigned to a user or feature. This to ensure that the same group of us...
Overview If you wish to update a call center's Alternate Number configuration to modify its extension, phone number, or ring pattern, you can do so through WHC's Business Portal. This article describe...