Overview You can add alternate numbers to your call center to accept calls from up to 64 additional incoming numbers not already assigned to a user or feature. This to ensure that the same group of us...
Overview If calls to a call center's alternate number are not displaying the correct caller ID, it is possible that your alternate number configuration was not done properly. If you wish to fix this o...
Overview You want to find the time for peak calls for a specific DNIS or alternate number of your call center. This article describes the process to accomplish this using reports generated in the Call...