Overview If the IP of the computer an agent uses to access the integrated Virtual Terminal has changed, the record of the whitelisted IP can be updated. This article provides the steps to accomplish t...
Overview This article provides information about an issue in the Virtual Terminal (VT) where the transaction status of a card payment is updated to ERROR instead of authorised or declined. Informatio...
Overview If you want to review the transactions that have taken place during a specific day or date range, you can check the transaction reports in the Nucleus portal. This article describes the steps...
Overview If you wish one of your child accounts to have access to the PCI Card Payment Processing module, you can grant access via the Nucleus portal. This article describes the process to set this up...
Overview This article provides information on the SCA regulatory requirement and whether CallStream transactions require SCA. Information Strong Customer Authentication (SCA) is a European regulatory ...
Overview This article provides information about restrictions to access an integrated Virtual Terminal. Information Integrated Virtual Terminals only allow access to users logging in from a whiteliste...
Overview This article provides information about an issue with XML reports where information from the transaction is missing. Information When the Virtual Terminal has been integrated into a third-par...
Overview This article provides information about CallStream's Union solution in the PCI module, and issues agents may encounter while connecting to CallStream's Vault platform to take payments. Inform...
Overview This article provides information about an issue in the Virtual Terminal where, while taking a payment over the phone, the PCN state is not updated to Ready after the customer has provided th...
Overview This article provides information about an issue Virtual Terminal users may experience when...