Overview Service Audios are used for Introduction messages, Whisper messages, and Queue messages, among others. You can use standard messages that are available on the platform or upload custom audio ...
Overview Introduction messages are messages played to the caller before connecting them to an agent. You can configure introduction messages for all PCI services in the CPP module. This article descri...
Overview This article provides information about an issue experienced by customers using any of the PCI services available in conjunction with their local phone system, where their local phone system'...
Overview This article provides information about whether using a mobile phone with CallStream's Fusion solution is supported. Information CallStream's Fusion solution is part of CallStream's Card Paym...
Overview You can update the details of an agent, such as name, ID, email address, number extensions, and password through the CPP Admin Tools in the Nucleus portal. This article describes the steps to...
Overview Customers may request to have their audio recordings responses in their PCI IVR updated. This article reviews the steps required to update these recordings. Prerequisites Access to the Nuc...